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Questions to Build Rapport
- How did you get involved in . . . ?
- What successes have you had? What are you proudest of?
- What kind of challenges are you facing?
- What are your top priorities in the coming period?
Information Gathering
- What led you to decide to look into this?
- How have you solved the problem in the past?
- What are you doing now to address the problem?
- What is working well / not so well?
- What are your expectations/requirements?
- How do you see this moving forward?
- What would success look like?
- How would your situation look if our product/service were successful?
- Who are the users/stakeholders and what are their needs/concerns?
- How do you, or could you measure results?
- Who have you worked with in the past?
- What did you like/not like about that?
Probing for More Information
- What do you mean?
- Can you help me understand better?
- What are your thoughts?
- What concerns do you have?
- What else would you like me to know?
Qualifying
- What do you see as next steps?
- What's your timeline or deciding/making a purchase?
- How many/how much do you think you'll need?
- When do you need it by?
- What budget has been established for this?
- Who else is involved in the decision?
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