Dimensions of Trust
- Integrity: Honesty, doing the right thing, fair process
- Competence: Knowledge, expertise, getting things done
- Benevolence: You genuinely care about the individuals and the team
Benefits of Trust
- Leads to positive attitudes and behavior
- Improves team function and performance
- Allows for greater creativity and innovation
- Enhances your reputation and credibility
- Attracts talent
Ways to Build Trust
Trust is built up through consistent communication and actions.
- You do what you say you will do.
- You keep people informed
- You communicate honestly, openly and regularly about what is happening.
- Goal and strategy transparency. No hidden agendas.
- You don’t disparage others or gossip about them.
- You share credit for success and take blame for failure.
- You defend and advocate your team to others.
- You are approachable. You listen.
- You display competence and courage as a manager.
- You manage performance fairly, rewarding and promoting based on merit.
- You lead with fair process and in good faith for the benefit of the group.
- You practice appropriate situational leadership and provide honest, timely feedback.
Ways to Destroy Trust
- Being distrustful and suspicious of your team
- Us vs them attitude
- Taking undue credit or dumping blame
- Dishonesty
- Hiding facts and information
- Failing to face challenging situations under your responsibility
- Not listening
- Unavailability
- Lack of empathy or compassion
- Inconsistency
- Putting your own interests ahead of others
- Failure to foster good relationships between team and other departments or with senior management
- Displaying bitterness, victim hood and self-pity
- Consistent failure to achieve goals
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